The Customer Technical Support (CTS) position will be part of CMO Automotive, Packaging & Electrical Steels. Join us if you have the ambition to be an actor of the transformation to a sustainable world!

Main responsibilities and activities:

The CTS, together with the Account Manager, forms the core of the customer team that is in direct contact with our customers in the philosophy of “one face to the customer”. You will be responsible for all technical communication and developments for a specific set of customers. To accomplish this, you will be in contact with the quality teams in our Flat Europe mills, the customer service teams, CTO, R&D, marketing, the commercial team and the sustainability (XCarb) team. You have regular (in person) contacts with the customer and can assist to their production in the context of new product trials or quality incidents. The CTS has to develop a high-level relationship with customers to develop deep knowledge of the client’s process, products and technical needs.

Your role will include activities such as:

1. Assist, drive the increase of sales

• Provide information to the customers on our products specificities
• Support the development of new products by approving new ones, trial follow-up
• Prepare orders by analyzing specifications and supporting commercial department with the quotations’ requests
• Advise for product or process improvements at customer level
• Ensure value creation through cost saving proposals
• Organize trainings to quality, R&D and sales teams of our customers
• Participate to the action plan progress and support the sales team

2. Technical advice to customers and our commercial departments

• Answer technical questions from customers related to our products and its feasibilities, performance, tolerances and guarantees
• Answer technical questions related to inquiries or orders from customers
• Support the customer using our material
• Ensure the mills and commercial departments know of all technical needs of the customer

3. Quality management

• Treat the customers claims from collection of the problem to the implementation of the corrective action in close cooperation with the delivering facilities
• Ensure good flow of information to the producing plants, via visits, customer meetings, quality action plan and audits

Skills & requirements:

• Be autonomous, pro-active and customer-focused
• Think value-oriented and solution-oriented
• Have good and synthetic communication skills
• Have a high interest in technical topics with an Engineering master’s degree
• 3 to 5 years of relevant experience
• Fluent in English and any other European language being an asset
• Mobility: regular visits of customers as well as plant visits. This might require overnight stays